Court Pulls Plug on ‘Electronic DJ’ Telemarketing

Electronic dance music (EDM), featuring disc jockeys who make music simply by pressing buttons on a console to stream together seamless selections of pre-recorded tracks, has revolutionized the art of making music. Its acceptance and place in the pantheon of American pop culture is symbolized by numerous Grammys that have gone to EDM artists, as well as a groundbreaking performance by EDM DJ deadmau5 (pronounced “dead mouse”) at the 2012 awards show. Continue with this post…

FTC v. DIRECTV: NEGATIVE OPTIONS, INFO-HOVERS, ICONS AND MORE

In 2010, DIRECTV settled a 49-state enforcement action over its advertising practices, including free trial “negative option” offers (so-called because they lead to recurring charges unless the customer cancels), the terms of which were alleged to be inadequately disclosed. While the Federal Trade Commission was not a party, it worked with the States. Having put that matter to bed and with no allegations of a settlement breach in the ensuing years, DIRECTV might have been permitted to think its regulatory troubles were behind it, right? Wrong!

In 2015, the FTC sued it over what the company says were essentially the same disclosures that had been resolved in the multistate action. The FTC claimed that DIRECTV’s disclosures of certain free trial continuity offers were not “clear and conspicuous,” in violation of Section 5 of the FTC Act, which prohibits deceptive business practices, and the Restore Online Shoppers’ Confidence Act (“ROSCA”), which specifically requires clear and conspicuous disclosure of negative options before consumer billing information is received, and express informed consent to the offers. Understandably chagrined and feeling just a tad blindsided, DIRECTV dug in its heels and prepared for round 2 in court.

At issue was a 90-day free offer of HBO, Showtime, and Cinemax to new subscribers. DIRECTV disclosed the terms of the offer, including the right to cancel and recurring charges, in “info-hovers” and hyperlinks that were positioned in “close proximity” to the locations in the web flow promoting the offer. The hyperlinks were in the same font color and used the same icon to signal that additional information was available. When the hyperlinks were clicked, disclosures appeared which revealed the length of the free trial and the price the consumer would have to pay for the channels afterward if he didn’t cancel. Disclosures about the negative option feature were made in this fashion on every page of the signup process and in the Terms and Conditions which the consumer had to agree to prior to placing an order. Only after that consent was provided could the customer complete the order and only then did DIRECTV receive his billing information.

DIRECTV contended the disclosures complied with ROSCA’s “clear and conspicuous” and “express informed consent” requirements and with the FTC’s own .com Disclosures Guidelines, which permit use of hyperlinks where the details of some disclosures may be too complex to describe on the web page adjacent to the claim. Considerations for evaluating the effectiveness of hyperlinks include “the labeling or description of the hyperlink;” “consistency in the use of hyperlink styles;” “the placement and prominence of the hyperlink on the webpage or screen;” and “the handling of the disclosure on the click-through page.” The Guidelines state that “Consumers should be able to tell that they can click on a link to get more information….[g]etting to the disclosure on the click-through should be easy…,” and the disclosure “should be easy to understand.” DIRECTV maintained that its hyperlinked disclosures were consistent with the .com Disclosures guidance.

After the FTC produced no consumer evidence to support its claim that the negative option disclosures were not clear and conspicuous, DIRECTV moved for summary judgment, arguing the disclosures were ROSCA- and .com Disclosures-compliant and that there was no extrinsic evidence of consumer deception to the contrary. The FTC cross-filed, contending the disclosures were not effective because they were not on the web page itself, such that a consumer could navigate the entire web flow and never see them unless he noticed the icons, info hovers and hyperlinks (which the FTC said failed to call adequate attention to the disclosures “inside”) and took the extra step of hovering or clicking. It said the court had the legal authority to make a facial determination, without extrinsic evidence, that the disclosures were unclear and inconspicuous and thus deceptive as a matter of law under Section 5 and ROSCA. Both motions were denied, with the court stating that while there was no material factual dispute over the physical presentation and content of the disclosures, there was a heated difference over the “inferences” to be drawn with respect to their legality.

With dueling summary judgment motions shot down and emotions running high, trial seemed inevitable. The day before it was set to go this month, however, the parties, stepping back from the brink, filed a notice of settlement, which is not yet public.

With scant case law on ROSCA and the “clear and conspicuous” standard, DIRECTV seemed poised to provide much needed judicial guidance on what exactly is required for negative option disclosures to pass legal muster. For now, continuity sellers will have to continue to rely on whatever tea leaves can be divined from FTC negative option consent orders. The latest, in FTC v. Nutraclick last September, settled charges that negative option disclosures that were on the checkout page, above the fold and close to the submit button, still were not clear and conspicuous because they didn’t stand out well enough in densely-packed verbiage and were next to an allegedly distracting money back guarantee symbol. Post-settlement, Nutraclick now has this simple standalone disclosure immediately above the submit button, next to a box which must be checked by the consumer to signify assent to the negative option:

I understand that unless I cancel within 18 days by calling 1-877-869-3304, I will be sent a one-month supply of Peak Life Prostate for just $29.99 + $4.99 S&H and applicable sales tax beginning 18 days from now and every 30 days thereafter.

While the FTC never officially blesses disclosures, it is reasonable to assume that this disclosure was discussed during settlement negotiations and the FTC did not shoot it down. At least until the DIRECTV consent order becomes public, it is thus the most up to date road map of a presumably compliant form of negative option disclosure for offerors of free trial continuity wishing to lower their FTC risk.

The Trump FTC Agenda: Could it be Welcome News for Marketers

Elections do matter. On January 25, President Trump named Republican Federal Trade Commissioner Maureen Ohlhausen as acting chair of the agency, bringing to an end eight years of hyperactive and, some might say, overly aggressive, consumer protection enforcement under President Obama. Ohlhausen takes over the reins of a bureaucracy very much in transition, with only two sitting members and three vacancies on the Commission and a new acting Director of the Bureau of Consumer Protection (“BCP”) appointed by Olhausen to implement her agenda. Continue with this post…

Court Ruling Upholds Business-Killing Telemarketing Rule

The Federal Trade Commission’s (FTC) Telemarketing Sales Rule (TSR) regulates telemarketing practices across all industries but singles out a few for special attention – all financial services related. They are debt relief, lost money recovery, loan brokering, and credit repair. In addition to conduct requirements specific to their industries, what all share in common under the rule is a ban on collection of advance fees before services solicited by means of telemarketing have been performed.

The most stringent of these bans is on providers of credit repair services, who even after they complete a service cannot get paid until they have “provided the [client] with documentation in the form of a consumer report from a consumer reporting agency demonstrating that the promised results have been achieved, such report having been issued more than six months after the results were achieved.” Continue with this post…



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